Validating Extensions in Case Creator Attachments

A setting is made in the Windows service ArandaCaseCreator_Mail to validate the extensions allowed in attachments during case creation.

The allowed extensions are set in the Aranda.ACC.Windows.Service.exe.config of the service ArandaCaseCreator_Mail.

If you require the modification of the allowed extensions, perform the following procedure:

1. Access the installation path of Aranda Case Creator
(Default: C:\Program Files (x86)\Aranda\Aranda Case Creator).

2. Open the file Aranda.ACC.Windows.Service.exe.config.

3. Locate the section appSettings.

4. Modify the key value acceptExtensions, adding or removing required extensions.

⚐ Notes:

• Extensions should be separated by commas (,).
• No blank spaces should be included.

5. Save the changes and restart the service ArandaCaseCreator_Mail for the setting to take effect.

⚐ NOTES OR ADDITIONAL INSTRUCTIONS:

• Run the “Aranda.ASDK.Web.Installer.exe” file and follow the installer’s instructions.
  
• The executable file functions as both an installer and an update tool.
  
• This update applies only to databases in version 8.0.171.
  
• If you have any custom settings in the web.config files, you must reapply the setting.
  
• Aranda Service Desk consoles that use rich text control are only supported up to IE10. Alternatively, other browsers such as Chrome or Firefox can be used.
  
• Tags corresponding to HTML fields such as description, solution and notes, will not apply style changes.