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    Release Note Aranda Service Desk V8 8.29.4

    CASE PM-32954-19-200961:

    Adjustments are made in Oracle and SQL Databases, to solve the problem that arose when the field (Case Author) was included in the configuration of the task view and tried to visualize it in the specialists web console (ASDKV8).

    CASE PM-33074-19-200968:

    Setting is added in the SETINGENERAL table in Oracle and SQL Databases, which allows to inhabit the validations performed by the Aranda Service Desk API (ASDKAPI) when visualizing the details of the case for end users.


    ⚐ Note: The default setting will be disabled.


    CASE PM-33625-19-200991:

    Adjustments are made to the Aranda Service Desk API (ASDKAPI) and SQL Databases, to solve the problem that occurred when viewing the service groupings in the case log of the user console (USDKV8), when there is a high number of folders configured in the administrator web console (BASDK).

    CASE PM-34273-19-201019:

    Adjustments are made in the Specialist Web Console (ASDKV8), to solve the problem that occurred with the labels of the COR fields in the management and creation of cases, when configuring custom titles in the Administrator Web Console (BASDK).

    CASE PM-34360-19-201023:

    Adjustments are made in the user web console (USDKV8), to solve the problem that arose when using the search engine in the additional advanced fields type list.


    ⚐ NOTES OR ADDITIONAL INSTRUCTIONS:

    • Run the “Aranda.ASDK.WebV8.Installer.exe” file and follow the installer’s instructions.
    • The executable file functions as both an installer and an update tool.
    • This update applies only to databases in version 8.0.152.
    • If you have any custom settings in the web.config files, you must reapply the setting.
    • CHAT: Starting with Chrome 62, access to Web Push notifications for non-secure HTTP connections was blocked. Only these notifications will be supported with the HTTPS protocol.
    • In the DB Oracle engine, the maximum content size of an article is 32,000 characters. If you need to include images, we recommend using images with public URLs or images linked to a remote repository. In this way, when stored in DB, they will be referenced with the URL of the image and take up less space. Pasting local images is not recommended as they are referenced as full base64 images.
    • Tags corresponding to HTML fields such as description, solution and notes, will not apply style changes.