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    Release Notes Aranda Service Desk V8 8.29.1

    CASE 200784:

    Adjustments are made in the Web Configuration Console (BASDK) to support the configuration of Modern Authentication (OAuth 2.0) in the Mail Settings (Settings/Configure Mail) and in Case Creator (Settings / Case Creator ‘Case Mail’), the configuration options are They shall be presented as follows:

    (Configuration / Configure mail)




    (Configuration / Case Creator ‘Caso Mail’)




    For each different account (user) that is used in the mail settings (Case Creator) you must request the Refesh_token. In the document Configuring for OAuth 2.0 Modern Authentication, indicates how to obtain the data that should be used for the configuration of OAuth 2.0 modern authentication.



    NOTES OR ADDITIONAL INSTRUCTIONS:

    • For this update, it is essential to have Microsoft .NET Framework 4.8 on the application server, before performing the update or installation of the product.
    • If you continue to use Basic Authentication, do not enable Check (Enable OAuth2.0 Authentication).
    • Run the “Aranda.ASDK.WebV8.Installer.exe” file and follow the installer’s instructions.
    • The executable file functions as both an installer and an update tool.
    • This update applies only to databases in version 8.0.149.
    • If you have any custom settings in the web.config files, you must reapply the setting.
    • CHAT: Starting with Chrome 62, access to Web Push notifications for non-secure HTTP connections was blocked. Only these notifications will be supported with the HTTPS protocol.
    • In the DB Oracle engine, the maximum size of the content of an article is 32,000 characters, therefore, if it is necessary to include images, it is recommended to use images with a public URL or images linked to a remote repository so that when stored in DB they are referenced with the URL of the image and take up less space. Pasting local images is not recommended as they are referenced as full base64 images.
    • Tags corresponding to fields that are HTML such as description, solution and notes, will not apply style changes.