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    Release Note Aranda Service Desk V8 8.29.19

    CASE PM-44752-19-201331

    The Moment.js library is updated to version 2.29.4 in the configuration (BASDK), user (USDKV8), and specialist (ASDKV8) web consoles to address an expression of service denial vulnerability when parsing dates as a string, present in previous versions.

    This update requires deleting stored browsing data, such as cache and cookies, to avoid potential compatibility conflicts with the new version of the library when using consoles.

    CASE PM-44754-19-201332

    The Underscore.js library is updated to version 1.13.6 in the Web Configuration (BASDK), User (USDKV8), and Specialists (ASDKV8) consoles to address arbitrary code injection vulnerability through the template feature, present in previous versions.

    This update requires deleting stored browsing data, such as cache and cookies, to avoid potential compatibility conflicts with the new version of the library when using consoles.

    CASE PM-44766-19-201333

    The Angular.js library is updated to version 1.8.6 in the User (USDKV8) and Specialist (ASDKV8) web consoles to address vulnerabilities in previous versions.

    This update requires deleting stored browsing data, such as cache and cookies, to avoid potential compatibility conflicts with the new version of the library when using consoles.


    ⚐ Note: Aranda Software has acquired extended support for this library, which allows mitigating possible security vulnerabilities.



    ⚐ NOTES OR ADDITIONAL INSTRUCTIONS:

    • Run the “Aranda.ASDK.WebV8.Installer.exe” file and follow the installer’s instructions.
    • The executable file functions as both an installer and an update tool.
    • This update applies only to databases in version 8.0.164.
    • If you have any custom settings in the web.config files, you must reapply the setting.
    • CHAT: Starting with Chrome 62, access to Web Push notifications for non-secure HTTP connections was blocked. Only these notifications will be supported with the HTTPS protocol.
    • In the DB Oracle engine, the maximum content size of an article is 32,000 characters. If you need to include images, we recommend using images with public URLs or images linked to a remote repository. In this way, when stored in DB, they will be referenced with the URL of the image and take up less space. Pasting local images is not recommended as they are referenced as full base64 images.
    • Tags corresponding to HTML fields such as description, solution and notes, will not apply style changes.