CASE PM-167796-19-202709

Adjustments are made in the User Web Console (USDKV8) that address post-case creation behavior through anonymous access. With the You want Anonymous Users to View Your Cases disabled, the console presents the newly created case instead of leaving the user in the registration form; with the option enabled, it redirects to My Cases showing its detail. The section My Cases, so that when only the Enable search-only cases for anonymous users, configurable from the Web Configuration Console (BASDK). In this scenario, the query requires entering the Composite Case ID; If partially entered, no results will be displayed.

⚠ Important: If you use Aranda Tools version 8.8.4 or higher, is obligatory manually update the service DLL DBManager. For the complete procedure and to obtain the DLL route, please refer to the Aranda Tools Release Notes.

⚐ NOTES OR ADDITIONAL INSTRUCTIONS

• Run the “Aranda.ASDK.WebV8.Installer.exe” file and follow the installer’s instructions.
  
• The executable file functions as both an installer and an update tool.
  
• This update applies only to databases in version 8.0.172.
  
• If you have any custom settings in the web.config files, you must reapply the setting.
  
• CHAT: Starting with Chrome 62, access to Web Push notifications for non-secure HTTP connections was blocked. Only these notifications will be supported with the HTTPS protocol.
  
• In the DB Oracle engine, the maximum content size of an article is 32,000 characters. If you need to include images, we recommend using images with public URLs or images linked to a remote repository. In this way, when stored in DB, they will be referenced with the URL of the image and take up less space. Pasting local images is not recommended as they are referenced as full base64 images.
  
• Tags corresponding to HTML fields such as description, solution and notes, will not apply style changes.