EN
Español
English
Português
    Release Note Aranda Service Desk V8 8.29.23

    CASE PM-45477-19-201359

    Settings are made in the Specialists (ASDKV8) and User (USDKV8) web consoles that allow you to control the number of characters in the additional Basic and Advanced Paragraph fields.

    The new setting regulates each paragraph-type field as follows:

    Basic additional field, the maximum limit of characters allowed is 4000. If you try to store more characters than this limit, consoles will generate the following alert: “Field error (name of basic additional field) maximum characters allowed 4000, current characters (No. of characters)”.

    Advanced additional field, the maximum limit of characters allowed is 30000. If you try to store more characters than this limit, the consoles will generate the following alert: “Error in field (name of advanced additional field) maximum characters allowed 30000, current characters (No. of characters)”.

    Note: It is important to note that, from this update, if you try to handle a case that contains already stored data that exceeds the allowed characters, the application will generate the corresponding alert and will not allow you to update that case until the established limits are met.


    ⚐ NOTES OR ADDITIONAL INSTRUCTIONS:

    • Run the “Aranda.ASDK.WebV8.Installer.exe” file and follow the installer’s instructions.
    • The executable file functions as both an installer and an update tool.
    • This update applies only to databases in version 8.0.165.
    • If you have any custom settings in the web.config files, you must reapply the setting.
    • CHAT: Starting with Chrome 62, access to Web Push notifications for non-secure HTTP connections was blocked. Only these notifications will be supported with the HTTPS protocol.
    • In the DB Oracle engine, the maximum content size of an article is 32,000 characters. If you need to include images, we recommend using images with public URLs or images linked to a remote repository. In this way, when stored in DB, they will be referenced with the URL of the image and take up less space. Pasting local images is not recommended as they are referenced as full base64 images.
    • Tags corresponding to HTML fields such as description, solution and notes, will not apply style changes.