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    Release Notes Aranda Service Desk V8 8.28.7

    CASE 200822:

    Adjustment is made in the specialist web console (ASDKV8), to solve the problem that was presented by adding specialists to the case approval process.

    CASE 200823:

    Adjustment is made in the specialist web console (ASDKV8), to solve the problem that was presented when it was intended to visualize the related cases in the preview of the case.

    CASE 200794:

    Adjustments are made in Oracle and SQL Databases, so that in the emails of the approval process of the Cases (Requirements and Changes) is displayed in the Case Number field.




    NOTES OR ADDITIONAL INSTRUCTIONS:

    • Run the “Aranda.ASDK.WebV8.Installer.exe” file and follow the installer’s instructions.
    • The executable file functions as both an installer and an update tool.
    • This update applies only to databases in version 8.0.147.
    • CHAT: Starting with Chrome 62, access to Web Push notifications for connections has been blocked HTTP non-secure. Only these notifications will be supported with the HTTPS protocol.
    • In the DB Oracle engine, the maximum content size of an article is 32,000 characters, so if Images are required to be included, it is recommended to use images from a public URL or images linked to a remote repository so that when stored in DB they are referenced with the URL of the image and take up less space space. Pasting local images is not recommended as they are referenced as full base64 images.
    • Tags corresponding to fields that are HTML how to (Description - Solution and notes), will not apply changes of style.