CASE PM-34512-19-201027

Adjustments are made to the Oracle database that optimize performance in the calculation of the time of the cases.

CASE PM-72656-19-201954

Adjustments are made to the logic of the approval processes to ensure that the configured conditions work correctly, ensuring the consistent and expected behavior of the approval flows.

CASE PM-75431-19-202043

An adjustment is made in the Specialists Web Console (ASDKV8) that addresses the issue related to the encoding of special characters in fields Description and Solution when managing a task. As of this update, these characters will no longer be encoded.

This setting It is not retroactive and will apply only to new actions carried out after implementing this update.

⚠ Important: If you use Aranda Tools version 8.8.4 or higher, is obligatory manually update the service DLL DBManager. For the complete procedure and to obtain the DLL route, please refer to the Aranda Tools Release Notes.

⚐ NOTES OR ADDITIONAL INSTRUCTIONS

• Run the “Aranda.ASDK.WebV8.Installer.exe” file and follow the installer’s instructions.
  
• The executable file functions as both an installer and an update tool.
  
• This update applies only to databases in version 8.0.170.
  
• If you have any custom settings in the web.config files, you must reapply the setting.
  
• CHAT: Starting with Chrome 62, access to Web Push notifications for non-secure HTTP connections was blocked. Only these notifications will be supported with the HTTPS protocol.
  
• In the DB Oracle engine, the maximum content size of an article is 32,000 characters. If you need to include images, we recommend using images with public URLs or images linked to a remote repository. In this way, when stored in DB, they will be referenced with the URL of the image and take up less space. Pasting local images is not recommended as they are referenced as full base64 images.
  
• Tags corresponding to HTML fields such as description, solution and notes, will not apply style changes.