CASE PM-113027-19-202377

It was identified that some emails processed by the service Aranda Case Creator They contained message IDs whose length exceeded the available storage capacity. This behavior generated errors and caused the continuous creation of duplicate cases for the same message.

Adjusted the storage capacity of message IDs in databases SQL Server and Oracle. With this fix, emails with longer IDs are processed correctly, avoiding multiple cases for the same message.

⚐ NOTES OR ADDITIONAL INSTRUCTIONS:

• Run the “Aranda.ASDK.Web.Installer.exe” file and follow the installer’s instructions.
  
• The executable file functions as both an installer and an update tool.
  
• This update applies only to databases in version 8.0.172.
  
• If you have any custom settings in the web.config files, you must reapply the setting.
  
• Aranda Service Desk consoles that use rich text control are only supported up to IE10. Alternatively, other browsers such as Chrome or Firefox can be used.
  
• Tags corresponding to HTML fields such as description, solution and notes, will not apply style changes.