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    Release Note Aranda Service Desk V8 8.29.13

    CASE PM-41050-19-201230:

    An adjustment is made in the Specialists Web Console (ASDKV8), which has solved the problem of cultures that was presented in the search results form.

    CASE PM-41594-19-201244

    Adjustments have been made to the Specialist Web Console (ASDKV8) and Oracle Database, which have fixed the issue that occurred when generating advanced survey links when mail was sent from the (Send Email) option in case management.



    NOTES OR ADDITIONAL INSTRUCTIONS:

    • Run the “Aranda.ASDK.WebV8.Installer.exe” file and follow the installer’s instructions.
    • The executable file functions as both an installer and an update tool.
    • This update applies only to databases in version 8.0.159.
    • If you have any custom settings in the web.config files, you must reapply the setting.
    • CHAT: Starting with Chrome 62, access to Web Push notifications for non-secure HTTP connections was blocked. Only these notifications will be supported with the HTTPS protocol.
    • In the DB Oracle engine, the maximum content size of an article is 32,000 characters. If you need to include images, we recommend using images with public URLs or images linked to a remote repository. In this way, when stored in DB, they will be referenced with the URL of the image and take up less space. Pasting local images is not recommended as they are referenced as full base64 images.
    • Tags corresponding to HTML fields such as description, solution and notes, will not apply style changes.