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    Release Note Aranda Service Desk V8 8.29.11

    Sending emails on behalf of third parties with Modern Authentication (OAuth 2.0):

    An adjustment is made to the service (MAILER) that allows supporting the sending of emails on behalf of third parties when modern authentication (OAuth 2.0) is configured.

    Currently this action was carried out by associating the specialist’s email in the name sender of the email.

    Mail can now be sent on behalf of a third party from the (Send Mail) option when handling the case in the Specialist Web Console (ASDKV8), and when an account is configured in the (Sending Account) field in the AAMSettings Mail Templates settings.


    ⚐ Note:

    • The user account configured on the mail server must have the appropriate permission (“Permission to Send As”) in the company’s Active Directory. This account must be associated with the accounts authorized for impersonation. In the event of impersonation of an account without permissions, the Mailer service generates an exception, which you can view in the Event Viewer.
    • For this update, it is essential to have Aranda Tools 8.8.3 or higher on the application server, before performing the update or installation of the Aranda Service Desk product.



    ⚐ NOTES OR ADDITIONAL INSTRUCTIONS:

    • Run the “Aranda.ASDK.WebV8.Installer.exe” file and follow the installer’s instructions.
    • The executable file functions as both an installer and an update tool.
    • This update applies only to databases in version 8.0.157.
    • If you have any custom settings in the web.config files, you must reapply the setting.
    • CHAT: Starting with Chrome 62, access to Web Push notifications for non-secure HTTP connections was blocked. Only these notifications will be supported with the HTTPS protocol.
    • In the DB Oracle engine, the maximum content size of an article is 32,000 characters. If you need to include images, we recommend using images with public URLs or images linked to a remote repository. In this way, when stored in DB, they will be referenced with the URL of the image and take up less space. Pasting local images is not recommended as they are referenced as full base64 images.
    • Tags corresponding to HTML fields such as description, solution and notes, will not apply style changes.