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    Creating cases with ciName parameter

    CASE CHG-105706-19-302213:

    Extended the functionality of the POST api/v9/item endpoint (ticket creation) to allow the association of a configuration item (CI) using the name (ciName). For more information, see Case Creation ↪.

    Deployment details

    • ciId parameter: Remains the primary identifier and takes precedence over ciName if both are sent.
    • ciName Parameter: Can now be used as an alternative to associate the ticket with a CI when ciId is not provided.

    • Validations:

    • Both parameters must belong to a valid IQ within the project.
    • If an invalid value is sent in ciId, the system will reject the creation of the ticket even if a valid ciName is sent.
    • When the IC is mandatory, at least one of the two parameters must be submitted.