ASMS-OnPremise Release Notes

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Release Notes ASMS 9.10.1

Immediate Boss Assignment in User APIs
Approvals reminder
Predictive search in additional list-type fields
Smart article search
'Requester' field in custom views
Branding image on voting page
External authentication button alignment
Automatic identification of duplicate cases
EndPoint for associating companies to customers
contentNoHtml field in the article query endpoint
Location field in the CMDB console
InfoSlider CI
Additional dependents
Rule execution in bulk CI loading
Include filter by category
Tuning in Case Creation API – Assigning AuthorId and ModifierId
Case approval failed
Error sending mail from article
Scroll on voting comment
Closing the browser with active conversation
Assignment of the immediate boss in approval processes
Failed domain default selection
Hyperlinks in hyphenated description field did not work correctly
Error Routing a Case in ASMS App
Attach files larger than 30 MB
Error in additional file type
Rule execution failed
Error in sending surveys
Description is not displayed in tasks
Failed to change status with mandatory note
Fixed inconsistency in attachments when creating cases anonymously
Automatic task creation failed
Error Setting a Condition by Status
Problem attaching files in CIs
Automatic task creation failed
Error in the display of additional dependent fields
Return button error
Open Case Counter Error
Duplication of tasks
Installers 9.10.1

Release Notes ASMS 9.10.0

Custom filters
My Assets
Article Versioning
Guided View
Viewing PDF File in Case Creation by Mail
Favorite Cases
Customer Self-Registration
Scheduled actions
Visualization of the case relationship from the IC
Automatic categorization by "Assistant" model type
Recalculate successor task dates
Suggested assignment to specialist groups
Smart article search
Homologation of Additional Fields in Case Types and Models
Include Reason Field in CI Template
Personalized virtual assistant
Assigning licenses when having two licensing files
Dual language in assistant
Error associating groups/projects to CMDB categories
List of CI relationships not displayed correctly
Status settings failed in Service and Category
Login form fields did not have autofill disabled
Approval and survey tags in notifications
Responsible client assignment in a CI
LDAP Department Field Mapping
Setting the Header of Automatic Emails
Error when displaying cases with images in the description
Error editing translations in mail templates
Error when voting per page
Error when displaying cases with images in the description
Client-to-service synchronization failed
Survey Tag in Mail Template
Logout failed
Installers 9.10.0

Release Notes ASMS 9.9.2

Configurable deprecation option in approvals
Company Field Visibility in the Customer Console
Implementation of Automatic Selection and Predictive Search of Emails in "To" and "Type" Fields
Problem with states in the knowledge base module
Items and Services numbering error when creating a case
Failed to export CIs in finished state
Failed to disassociate Cis in Finished status
Error in the display of Cis in Finished status
Error in the display of related items
Event dates failed
Error in creating field tasks
Error in the search for ICs
Length of Component Fields in Administration
Error configuring AllowHiddenLoginForSAML in AssistMe
Associating Users to Cases
Error recategorizing cases
Approvals Failed in Final State
Error importing users to specialist groups
Installers 9.9.2

Release Notes ASMS 9.9.1

OAuth Authentication - Google
reCAPTCHA
New GET and POST Endpoints in ASMSAPI for Companies
Massive Shift Partnership in Specialists
Restrict notes from the user portal
Duplicate voting buttons
Modifying the "Approval Status" tab
Tag IdbyProject in the subject of the case
Viewing Public Notes on the Voting Page
Creating cases with services that are not in operation
Error in the Cancel button when creating users from the specialist site
Error downloading template for importing specialist groups
Error when bulk importing groups of Specialists and Customers
Autocomplete is Enabled vulnerability error
Version Disclosure (Jquery) vulnerability error
Vulnerability Error Version Disclosure (ASP.NET)
Cookie Not Marked as Secure vulnerability error
Internal Server Vulnerability Error
Category display without operating model failed
Error in additional dependent fields
Licensing – bulk upload of CIs
Error Displaying Converted Case Notes
Bulk selection options do not work in relation to CIs
When closing a case, no rules were executed
Case reassignment failed
Installers 9.9.1

Release Notes ASMS 9.9.0

Password Policies
New Artificial Intelligence Actions
Consult articles in the WhatsApp bot
Adaptive card "View my cases"
Paused times with time recalculation
Sending mail with CC Copy
Querying and associating items in case creation
Homepage customization
Referencing Attendee from Other Pages
Push notifications
Modification in default lists of articles
Automatic identification of duplicate cases
New GET and POST Endpoints in ASMSAPI for Companies
Tag for validation of the voting result
Filter users with name and alias
New Setting to Restrict Date Selection in Task Creation
List of voters in voting tab
Error in the description field when attaching a file
Functionality in mass loading of services
Error sending notification to ALBI
Settings to the Client API Settings Service
Error in the display of additional fields
Required fields alert failed
Error auditing Client_Console permission
Error sending emails with higher domain
Associate CI to Cases in Specialist Console
Selection of companies in editing and creation
Installers 9.9.0

Release Notes ASMS 9.8.2

New CMDB management site
Password Policies
Filter all in case list
Change in case search
Additional dependent fields
Extend the scope of the GET-type operation in **ASMSAPI**
Access to APR console from Assistme and ASMS mobile apps
Error when importing Articles from template
Error importing CI's
Error Exporting Additional Fields from a View
Time Zone Change End Date Calculation
The "Service" field does not trigger mandatory alert
Failed to reactivate categories
Error changing version of an IC
Error in the bulk upload of Holidays" and/or "Non-Working Days"
Error when querying Survey
Displaying the Help Script in ASMS Customer, Conflicting with the What's New Dashboard
"Modify Related Tasks" action doesn't work
Invalid User Response Failed
Category without defined model
Invalid User Response Failed
Error in filtering cases by Card
Case duplication per case creator
Fixed the error when saving cases without filling in Additional Fields in shortcuts
Error when deleting 'likes' on articles
Failed to delete a category
Slow case creator
CPU Consumption and Data I/O
Error associating reasons in an IC
Error Multiple Select Additional Field in Tasks
Problem when displaying the error window in articles.
Not all text is displayed for open-ended questions
Case filter error in the Time column
Slow access to the admin console
Error button "New case" list of categories
Error Submitting Articles from ASMSAPI
Attachment tags not working
Loop by Survey Rule
Integration ID Error
Error in display of multi-select field
Failure to Disable an Inbound Server
Failure to inactivate an LDAP
Loss of survey response
Error when viewing the description from open cases
Error in the display of images in the IC graph
A new version of the CI is generated when saving without making any data changes
Error selecting SLA template
Error importing CMDB categories
Additional Notes or Instructions
Installers 9.8.2

Release Notes ASMS 9.8.0

Artificial Intelligence Module
Updated Status Module Display and Settings
Include history in the Settings section of the Admin console.
Filter Specialist Groups
Automatic scheduling assistant for changing stages
Improved search for Assets to relate to the case
Group Supervisor
Common Data Model for ADM/CMDB Integration
Error loading sender and subject in email
Empty information in the "Ldap" field when exporting the format
Error Exporting Additional Fields from a View
Duplicate execution of the rule that modified the responsible group
Estimated Date Calculation Error When Modifying a Case from TDA to TDS
Download attachments when the case is in approval
Error in time calculation when changing SLA
Error scanning QR by project on mobile console **ASMS**
Mail template display failed
Error adding a note within a case in **ASMSSpecialist**
Active search failed
Error moving fields to the designer in console **ASMSAdministrator**
Error in surveys when saving false or true questions
Error when cloning models in case type Changes
Credit Card Numbers Revealed in ASMS - Vulnerability (FALSE POSITIVE)
Logging Out of Case Editing
Limit of conversations per chat specialist
Overlay Text in the Client Wizard
When you start a conversation, the window closes
Error starting conversation in chat
It is not possible to attach images to services
Values in additional multi-select fields are not displayed
Designer error by project
Installers 9.8.0

Release Notes ASMS 9.7.0

Predictive Specialist Group Search
Viewing files with the same name
Improved SLA Estimated Time Representation
Main IQ
Restriction of characters in additional fields type short text
Additional - Allow you to select only the last level of the tree
Upgrading jQuery to version 3.6.0
Adding Headers to Improve Security
Connection Failed for Web Service Rule When Selecting Test Button
Unable to edit reassignment details
Specialist balancing with fewer cases
Date and time field labels according to time zone
Error creating calendar in UTC -4 Santiago
Searching for categories to associate with a case
Slow search for a case by ID
Error when querying Survey
Related item modification rule remains in the name of specialist
The button to associate a category does not activate
It was allowed to associate inactive categories with cases
Profile Assignment in Approval
Error loading chat module
Incorrect additional field information
Error displaying related tree
Additional field values are not exported in custom views
Modify Related Tasks Action Doesn't Work
Time lag when creating or editing a task
Installers 9.7.0

Release Notes ASMS 9.6.2

Does not allow hiding the name of the person responsible in the client console
SAML Login in ASMS does not change the date of USER_LAST_LOGIN_DATE
Problem downloading a file when changing models
Error in percentage of times when registering a case
Rule with condition "You have all tasks closed" does not work correctly
Does not take the service contract automatically when creating a case
The Releases tab was not displayed in the Releases model
Installers 9.6.2

Release Notes ASMS 9.6.0

Change to the Specialist Console Navigation Menu
Update to the display and configuration of the calendar module
Contract must be linked to the service agreement (SLA)
Viewing CI-associated projects
Informational message in user synchronization with LDAP
Help text about additional fields
Priority, Impact, and Urgency in User Console
Time tags in action sending mail
Include Requester Field in Bulk Case Import Templates
Extend the limit to 100 characters in the Department field
Anonymous access
Filters by project asms mobile
Approvals through the user portal
Asynchronous rule execution
Problem adding items to folders with image
Date and Time Tag fields were not displayed according to UTC
License-free SAML login fails
Location field is not displayed in custom views
Problem adding exceptions
Error when recategorizing CI and exporting format with data
Type of record when creating a case from the client console
Task progress does not correspond to time
Delete folders in Catalog & Service Portfolio
No evidence of status in an additional field
Port in the LDAP module as an integer
The customer's name is not fully displayed
State transition has more than one reason
Visibility for users and replicate in child categories
The Clean Filters (x) option is enabled by project and case types
New category modifies those already associated
Modify predecessor related tasks
Default Timing Update
Using the Enter key to change paragraphs was not allowed
Case duplication per case creator
Installers 9.6.0

Release Notes ASMS 9.5.1

Specialist non-inactive reassignment
Error when exporting tables in Excel or CSV format filtering with the OR logical operator
EndDate is not saved in AFW_CHAT_CONNECTION table
The Location field is not visible.
Slow search for customers.
It does not allow viewing of more than 5 Items.

Release Notes ASMS 9.5.0

Third-party customer approval
Change in ASMS MOBILE for task duration
Change of Status Rule
Bot category navigation
Mandatory solution field by supplementary ticket
Risk field in the Customer console is not visible
Slow search to relate cases from ASMSSpecialist
It is not possible to update models due to bulk upload
Child categories are not displayed
Filter in Status Column
Error opening surveys for problem cases
Permission Specialist_Console was not audited
Problem typing in description field
Scroll in custom views
Field Label Location Fault
CI field entered from the Customer console does not appear in the Specialist console
Case relationships are not displayed correctly
Failed to attach files to cases from the API
It allows you to view and relate CIs from categories to which you do not have access
Slow Client Creation from the ASMSSpecialist Console
Condition value in views changed when saving
Unable to Create Items in cmdb Rules
Does not allow associating specialists to groups from the bulk upload format
Error searching for cases by global id via API
Creating Calendars
Calculation of SLa with time greater than 3 days
Installers 9.5.0

Release Notes ASMS 9.4.4

Case creation by case creator with inactive users
UTC calendar issues
Search does not run when sorting tasks by the Case and Case Type columns
Bulk upload formats failed to download
"Send Mail" option in the Specialist console does not send attachments
Reasons for transitions appear duplicated
Hyphen does not replace the subject in asms
"Error" category under rule conditions
Issue Exporting Custom View in the Specialists Console
Error in progress bar when changing times
Rules with operator change in conditions
Previous ID in history when converting case
Association of agreements to categories, did not save the information
Bulk changes don't register the person who performed the action
Convert Case from Grid shows all types
Shows CI'S in Inactive status in search when creating cases
Portuguese Culture translation error of the Relate button
Error message when "Enter required fields"
Cases created by Assistme take the Self-Service Registration Type
Status filter does not work in the list of cases
Permissions error when making relationships
CI Category Cloning (CMDB) does not allow a name length longer than 50 characters
Per-Survey Status Change Rule Not Running
Relationships are not displayed correctly
Run rules by multiselect fields
When updating the version, the specialist console was blank
Timeout error is generated when importing a project
Bulk unloading of companies
Additional Notes or Instructions
Installers 9.4.4

Release Notes ASMS 9.4.3

Hide option Forgot your password? client console.
Associating Users to Groups by Project
ASMS and Assistme mobile app fail.
Error in rule configuration with risk data.
"i" SLA button does not display information
Does not generate search filter
Downloading Additional Field Attachments
Error notification date field for approvals.
Associate the person responsible for the group as a specialist.
File-type tags are not replaced
Problem with sending notifications
Condition to detect when a file is attached
Separate the process of importing and exporting information into bulk uploads
Azure AD synchronization
Bulk Case Upload TypeName Field
Error opening the format of translations.
Icons flash on Aranda Assistme mobile console
Length error in the Email Field
User Export Failed - Locations
Duplicity of users in synchronization with the active directory
Responsible check and use of the IC does not work properly
Exporting Ci with incorrect dates
Error in the "immediate boss" field when synchronizing with the active directory
Time zone in ASMS does not generate registration date in UTC-6 CST
Relationship of requirements to cases
24-hour selection at UTC-3 Brasilia
AssistMe app doesn't perform category search
Does not allow creating rules for additional fields where the Logical Operator is "Change"
Tasks are not triggered after the ModelTemplate is loaded
Timeout for Creating Categorized Rules
Case modification rule remains in the name of the specialist
Duplicity in times when changing models
Filter with translations in columns
Error in additional field (date and time type)
Slow transition from an IC to a final state per template
Change of status in CI's
Duration of tasks associated with cases
List Type Card Fails
The NumberDepartmentDescription field is not displayed in the customer format
Replacing Tags in Notifications
Zoom adjustment for side options
Filters made at login
Crash when exporting formatting with advanced data from a service
Does not allow "cloning" models from the admin console
Failure to import services due to Bulk Upload
Message Error When Attaching Files
Using the Date and Time field in sending notifications
Request for fields already filled in boards
Slow Case Creation Using Case Creator
Slow client and specialist consoles
Slow editing and viewing of cases from the specialist console
Duplicity of cases
Bug in Companion Solution functionality
LDAP Does Not Synchronize Second Domain
Error sorting the Case column in the task list.
Installers 9.4.3

Release Notes ASMS 9.4.1

Viewing Menu Options with Specialist Role Verification
Switch to "Solved" status from an email
Multiple environments BETA
Error logs in bulk uploads
LDAP Creation Settings
Associating LDAP groups with projects
Bulk associate and disassociate Cis by project
Lookup Behavior for Project Field
Creating and Updating Catalogs in Bulk
Category tree from expanded to collapsed
Implementation Tag for last public note and last private note
Improved CI and User Offloading
Duplicity in task relationships
Slowness and high resource consumption
Send Teams notifications without a configured URL
Association of groups to categories in CMDB
Activate rules
Failed to change service
Error Export Customer Format with Data
Removing Code Field from Interface Settings
Incorrect translation in the "Time and Costs" section
Bulk Upload of CaseTypeSetting Tab Projects
RealDate field null in web service
Reassignments were not applied correctly
Problem in calendars
End chat session
Replacing additional field tags in notifications
Error changing the "Record Type"
Exclusion filters in case creator
Case blocked after voting by link
Customer Location is not predefined in the creation of Cases
Problems with custom views
Error opening console to create client.
Problem in creating Customers in the Specialist console
Does not allow you to select an article to edit or publish
Error in view conditions
Make and Model fields in ADM synchronization

Release Notes ASMS 9.3.8

OAuth Authentication Mail Providers - Case Creator
Location search with a magnifying glass
Contract identifier union with company, supplier and/or organizational area
Contract field in the conditions for rules
Length of IC Name Field
Log Cases from Microsoft Teams
Automatic association of location and contract to the case
Replacing Tags in Notifications
Viewing Calendars from the Case Specialist Console
Modifying Template Category Loading
Availability status in SLAs
New additional button-type field
Tag "Result" in task notification
Error logs in bulk uploads
Improvement in times of mass import of cases.
SessionTimeOut Module
Select relationship type when relating a case from the case options
Search for cases to be related by case number
Closing Supplemental Cases in Resolved State
Preview articles
LDAP Partnership & Placeholder
Viewing Priority Assignment from the Service
Alphabetical order to list fields
Bulk upload closing date error
Chat Client Console
Sending Location by Rule
Replacement of tags in approval email
Delete files
Named licenses to users not associated with projects
License consumption in approval from client
Export of Customer Cases
Rule Execution When Editing Case
API consumption in a multitenant environment
Slow navigation in the category tree
Services in the Transition stage
IC export did not finish
Project import failed
Cis relationship error on closed tickets
Failure to create new additional fields
Immediate Boss Field - Other Project Information
Immediate Boss Template Loading Error
Approval by customer
Error editing services
Duplicate mailing
Updates deconfigure case creation by ALBI
Project Template Ends with Error
Inactive Task Models
Values configured in list-type fields are now displayed in alphabetical order
User and Project Synchronization Error
Responsible user is associated as a specialist
Additional SLA fields
Mail reply - note on the ticket
Field comentary_nohtml
When adding the URL in the service desk script section, it will now load correctly
Consecutive Check Status Published
Error in logging in to ASMS client Comfenalco valley
Error when duplicating agreements
Visualizing Sections with Multiple Data
Associating Models to Categories
Task-related case modification
Loading CI's with progress
Updating in-service models
View categories Microsoft Teams
Change of categories from transversal to project and vice versa
Case creator has failures with a specific email
User Updates
Editing Cases After Status Change by Survey Rule
Registration date mass upload of cases
Error in the obligatory nature of the grades
Required Note box in Assignments is removed
Incorrect translation in the "Time and Costs" section
Creating Tasks by Condition
Add note for bulk changes
Customer, Company, and CI fields when creating case by rule
Creating Cases by Template
Survey link sends to login
Preview articles

Release Notes ASMS 9.3.6

Test Mail Server Connection via Aranda Worker Service
Task operating models by case type
Default URL is hidden for client and specialist console
Location, Contract, and Description Fields in the Bulk Case Upload Format
Association of specialist groups to services massively
Contract field behavior in cases
Change of Domain for Users who are in the Aranda Domain
Complimentary ticket settings
Download additional file-type field files
Automatic selection of the service-related contract
Changing the location of the "Location" and "Contract" fields
Default value for the Customer Data of the Case
Number of characters in tasks
Case Export Specialist Console
Displaying Catalog Values in Rulers
Modification of published articles
Number of pending surveys in news
Consecutive states with transitions already deleted
Massive change type of case
Outgoing notifications
Default Case Type
Branding console specialist
Required fields in tasks
Cloning models
Error 404 in the survey link
License consumption by end users
Closing successor tasks
Export format in expectations with data
IMAP Input Server Configuration
Bulk configuration of additional
Mass loading of times in zeros
Difference in times by priority
Configuring categories by service
Viewing Category Icons
Relationship of operating models to services
Replacement of mail specialist tags from the case
Estimated Date Without SLA Assignment
Field result in tasks
Bulk update of additional IC
Bulk update of locations in services
Settings Manager role
Increase Password Length (Case Creator)
Session Timeout Restriction
Items visible in Specialist Console
SLA was not updated when modifying the item per rule
Retired Services

Release Notes ASMS 9.3.5

Mass association of locations to services
The Detach Category label is adjusted
Visualize the hierarchy of the entire category for both customer and specialist
Change assigned location button
Creation of new article
Progress bar in closed cases
Associating and Disassociating Relationship from Concepts to Services
Do not display items in the service query
URL's per project for mobile consoles
Enable Contract Filter Option on Services in the Bulk Project Upload Format
Impact, Urgency and Priority according to culture
List of articles
Edit Cloned Model
Model cloning
Mailing of articles with attachments.
State behavior in cloned model
End date in surveys
Viewing Attachments in Approvals
Additional Fields by Category
Adding voters in different approval processes
Categories not visible to the customer
Get contract days for customer approval

Release Notes ASMS 9.3.4

Modifying the Case Creation Format
Bulk upload Knowledge base
Bulk Item Upload
Bulk configuration of priority matrix
Massive changes did not meet the scenarios
SLA by Priority
Rule cloning by project and model
Importing users by bulk upload
Creation and/or bulk update of services
Mass Time Update
Session Time Failure
Service and company filters fail
Calendar settings
Relationship of cases as children
Project Setup
Inactivate category fails visible to users
Specialist Console Chat Fails
Reason for creating a case from the client console
Update times when changing SLAs
Adjust Sending Mail from Case
Administration vs specialist folders
Reactivate time counting
Time management by priority
Client console survey display fails.
CI Manager at CMDB
Clean Up Default Category in Service
Branding console specialist
Case when the approval threshold is not reached
Message when no licenses are available
Assigning a Manager When Selecting a Group

Release Notes ASMS 9.3.3

Request field
Conformal closure
Exporting CIs with additional fields
Asynchronous export and import
Complimentary ticket settings
Default settings for additional fields
Loss of attachments when converting a case
Viewing Services in Contracts
Delete category created by import
Mailing of articles with attachments
Export of Cis with data
Bulk download of categories.
Inherit settings from parent categories to child categories
Email templates – specialist console
Display of states that do not correspond to configured transitions
Note by state when going through the state again

Release Notes ASMS 9.3.2.35

Viewing Attachments in Approvals
Adding voters in different approval processes

Release Notes ASMS 9.3.2

Message received to the case creator as an attachment to the case
Association of customers and services from cargo companies
LDAP's by project in Aranda Pass Recovery
Hyperlinks in notes
Specialist Knowledge Base
Category Finder
Massive changes responsible group
Empty file
Modifying Filter Fields in LDAP
CI Location Update
Editing Folders
Information integrity through the API

Release Notes ASMS 9.3.1.1

Calculating Progress in Case
Visualization of Associated Models
Download Notification
Display Categories in Assignment Conditions
Correction in Bulk Import Formats
Project URL Upload
Viewing in Cloning or Importing Models
Associate Models to Categories and/or Services
Reset Images in Designer Module
Enabled Items
Permit Validations
Account Logout
Case Time According to Progress
Contracts in different states
Timestamping
Scroll Horizontal
Clear Categories
View Project Items
Send Email Action
Add Note in Case History
Times in Categories
Bulk Project Import
Visibility in the Scheduling Date field
Associate External Authentications by Project
Additional Fields Required when Converting Case
Automatic Fields in Articles
Banner Settings
Field Length in Item Import
Search for Additional Fields

Release Notes ASMS 9.3.0.11

Creating and Updating Calendars in Bulk
Creating and Updating Statuses in Bulk
Bulk Project Import
Send Email to Specialist Group
Bulk Selection of Additional Fields
Creating and Updating Additional Fields in Bulk
Mass Association by User Type
Massive Location Association
Bulk Contract Creation
Creating and Updating Categories in Bulk
Selection of Active Daughters Categories
Cloning and Bulk Deletion of Rules
Case Closure Confirmation
Enter Note Change of Status
Detach Access for Specialist Group

Release Notes ASMS 9.2.3.8

Voting Page
Bulk Location Creation and/or Update
Creating and/or Updating Locations in Bulk
Associate LDAPs by Project
Massive Service Partnership
Scheduled behavior for states in ASDK
Set Up Calendar by Time Ranges
Automatic Update on Location Matching
Automatic Calculation for Customer Location

Release Notes ASMS 9.2.2.4

Articles Visualization
Assign icon and Description to Groups
Bulk Download of Attachments
Massive Change in Common Properties
Export of Information with Data for User creation and updating
Mass User Association/Disassociation
Bulk upload to CMDB module
Associate Models to Categories in Project Import
Massive Case Load

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Installers 9.10.1

Download links

Aranda.ASMS.Installer.9.10.1.exe

⚐ Note: Version 9.10.1 of the ASMS OnPremise Release Notes is compatible with the
Database Version 9.5.49