CASE PM-34983-19-201049:

In the Specialist console (ASMSSpecialist) By having the exclusion filters configured in the Case Creator, cases were created.

Made an adjustment to the Specialist console (ASMSSpecialist), now having the filters configured for case creation by Case Creator takes into account the filters configured as follows:

With the following settings, the filters will behave as follows:

With the FW filter:

• Do not believe the cases that only have FW in the matter:
• If the subject has FW: but contains more text, these emails are created.

With the Task filter *:

• Cases that the email subject initiated with Task are not created
• If the subject contains Task but is not at the beginning example (Aranda Task) that email is created.

With the filter *Aranda *:

• Do not believe that the subject of the email contains the Word Aranda at the beginning or at the end, example (Correo Aranda creation) This email does not create a case.
• Cases are created where the subject of the email contains the word Aranda at the beginning or end, example (Aranda correo) and (Correo Aranda) cases are created.