CASE CHG-71899-19-301835:
When sending manual emails from a case, in the console ASMSSpecialist, the automatic selection of the responsible specialist has been implemented, in the field “To”.
The fields were also adjusted “To” and “CC” to include a predictive email search. When entering at least 3 characters, a list is displayed with the name and email of the specialist, allowing you to add one or more recipients when selecting them.