CASE CH-25639:

Adjustments are made to the scheduling date field; The field will be visible but not editable during the state in which it is configured, the field is also included in history once the case enters and exits the configured state; the tag is also included for sending the value of the field in the emails from the case or by rule.

Administration Console

When configuring the Send Email action, in the item templates section, adds the tag Date of scheduling, which, if the field is filled in the email Sent, the date inserted in the field will be displayed. If the field is empty, the tag will be replaced by a space.

Specialist Console

When you enter the case scheduling date, the field will be displayed for as long as the case is scheduled remain in the case where the scheduled status is configured, in addition this field will only be visible.

When entering the date of scheduling of the case, the field will be displayed for the time it remains, where the scheduled status is configured; This field will only be of character visible.

Changes made to the field, such as entering a value or when the case leaves the status with scheduled behavior with the value of the empty field, the note in the history will be displayed along with the annotation of the change of state that is when the field undergoes changes

In the sending of the email from the case, the tag of Date of scheduling was added; If the field is is completed, in the email sent, the date registered in the field will be displayed; If the field If it is empty, the tag will be replaced by a space.