CASE PM-49151-19-201465:

Previously, in the customer and specialist consoles, when querying cases, with additional fields such as List Catalog, the information in these fields was repeated in all records of this type and did not reflect the true value selected by the user when creating the case.

A setting is made in the client consoles (ASMSCustomer) and specialist (ASMSSpecialist); when querying cases with additional fields such as List Catalog, the value of the field selected by the user when creating the case is correctly displayed.