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    Request field

    CASE CH-24158:

    The new field is created Applicant which will apply to the cases of the specialist console (Service Requirements, Incidents, Changes, Problems and Releases) and maintenance.

    Admin Console

    The countryside Applicant You will have the same settings available for the client field.

    For issues of label configuration and visibility of interface fields and additional fields, the same configured for the client will be taken.

    For the rules topic, the requester field is added for the evaluation of conditions, as well as for sending email.

    Specialist console

    The countryside Applicant It will have the following characteristics:

    • When performing the applicant search, the service filter will not be taken into account, this means that any client associated with the project and that is active can be associated.

    • It will be displayed in the Customer Information.

    • It will have its own section of Details where the cases in which the user is as an applicant can be viewed.

    • Changes made to this field will be displayed in the case history.
    • The Applicant for sending mail from the case.

    Client Console

    In the client console it will be possible to view the cases of which I am a customer and also the cases of which I am a requester, through the filter located in the list of cases.