CASE PM-28110-19-200731:

Inconsistency in client console (ASMSCustomer) has been fixed; Now in Admin console / General settings / Projects / Defaults the check box is disabled View categories not visible to users for the project.

When you have a parent category deactivated in the service, when creating the case with the service in the client console, the deactivated category will not be displayed, but the children will be displayed.