CASE PM-46170-19-201382:

Previously, there was an issue when users had individual contracts on different services; When switching services, the console did not default to the contract for the selected service.

Made an adjustment to the Specialist Console (ASMSSpecialist), now when the user selects the different services, the contract of the selected service is taken by default.

⚐ Note: When the service has more than one contract, the console will not take the service by default, and will only apply to services with one contract. Deselecting the service field will not clean up the contract field, because it may be associated with other services.