CASE PM-52632-19-201561:

When replicating the case during the mass service load, in which some types of services were activated, without having defined them in the template, It is concluded, after evaluation of the case with the development team, that it is not considered a problem and the behavior observed is consistent with the configuration of the service

When performing the bulk service load, the template takes the current configuration of the Service. Consequently, if the Incident, Problems, Changes, and Requirements types are active in the service, any category that is uploaded from the template will automatically adopt this configuration, activating the aforementioned types.