O exemplo a seguir mostra como preencher o arquivo de configuração para integrar entre o ASMS e o ServiceNow. Comece com um arquivo de configuração totalmente limpo, conforme mostrado abaixo:
{
"urgency": [
{
"table": "",
"mapping": [
{
"value": "",
"id": 0
}
],
"field": ""
}
],
"impact": [
{
"table": "",
"mapping": [
{
"value": "",
"id": 0
}
],
"field": ""
}
],
"case": [
{
"table": "",
"externalIdField": "",
"definition": {
"itemType": "",
"typeRegister": {
"type": "",
"searchBy": "",
"key": ""
},
"service": {
"type": "",
"searchBy": "",
"key": ""
},
"project": {
"type": "",
"searchBy": "",
"key": ""
},
"category": {
"type": "",
"searchBy": "",
"key": ""
},
"applicant": {
"type": "",
"searchBy": "",
"key": ""
},
"responsibleGroup": {
"type": "",
"searchBy": "",
"key": ""
},
"responsible": {
"type": "",
"searchBy": "",
"key": ""
}
}
}
],
"model": [
{
"state": [
{
"value": "",
"id": 0,
"commentary": {
"Key": "",
"value": ""
}
}
],
"id": 0,
"additionalFields": [
{
"id": 0,
"field": {
"type": "",
"key": "",
"SearchBy": ""
},
"mapping": [
{
"id": 0,
"value": ""
}
]
}
]
}
],
"typeRegister": [
{
"value": "",
"reference": "",
"id": 0
}
],
"service": [
{
"value": "",
"reference": "",
"id": 0
}
],
"project": [
{
"value": "",
"reference": "",
"id": 1
}
],
"category": [
{
"value": "",
"reference": "",
"id": 0
}
],
"applicant": [
{
"value": "",
"reference": "",
"id": 0
}
],
"responsibleGroup": [
{
"value": "",
"reference": "",
"id": 0
}
],
"responsible": [
{
"value": "",
"reference": "",
"id": 0
}
]
}
Para prosseguir com o exemplo descrito, siga as etapas abaixo:
1. Consulte Mapeamento de Urgência ↪
2. Visualizar mapeamento de impacto ↪
3. Visualizar mapeamento de casos ↪
5. Exibir mapeamento de modelo ↪