CASE PM-177809-19-202755:

Previously, when you set up and synchronize the Automatic categorization by assistant and try to activate it from Case Creator, the console displayed a message indicating that the Automatic categorization or the Automatic categorization by assistant It hadn’t yet been configured in the Admin console. The behavior was presented even when the endpoint configuration was correct.

The consumption of the AI service is adjusted so that automatic categorization by wizard operates against the current API endpoints. With this change, the functionality is available once the action is configured and synchronized in the Admin console.