CASE CHG-146419-19-302506

It was incorporated into the integration of ASMS with AFLS The box Enable sync by company, which extends the creation of field tasks for cases with a partner company. Previously, the button to create a field task was only enabled if the case had a linked customer and did not take into account cases handled at the company level.

With the check box cleared, the behavior remains unchanged: the field task button depends on the customer of the case, and the list of services is loaded from AFLS according to that customer. With the check box checked, the button is additionally enabled when the case has company, and the list of services in the creation form is loaded from AFLS according to the customer that corresponds to that company.

In addition, the field Service of the form is automatically populated in two cases: when the name of the service in the case matches exactly—without any case differences—any of the services that AFLS returns, or when that list contains a single service.

⚐ Note: For the full detail of the field task creation flow by company, please refer to the manual View Additional ↪ Fields..