HP TechPulse clasifica los incidentes en tipos y sub tipos.
A continuación se listan los sub tipos:
Las API de HP TechPulse reconoce los sub tipos como se muestran en la columna “subtypes”, estos valores estarán relacionados directamente con el tipo de incidente que se creará en ASMS.
Para realizar la integración escriba estos valores de la siguiente forma:
{
"mappers":[
{
"tenantIds":[
""
],
"subtypes":[
"COMPANY_WIDE_BIOS_OUTOFDATE",
"BATTERY_NEEDS_ATTENTION",
"BATTERY_NOT_DETECTED",
"BATTERY_RECALL",
"PERF_CPU",
"COMPANY_WIDE_OS_BSOD",
"COMPANY_WIDE_CRITICAL_DRIVER_OUTOFDATE",
"HDD",
"HDD_PREDICTIVE_FAILURE",
"HDD_SMART_EVENT_FAIL",
"HDD_STORAGE_FULL",
"HP_TECHPULSE_INCIDENT_INTEGRATION",
"HEARTBEAT_FAILURE",
"LICENSING",
"MEMORY",
"PERF_MEMORY",
"OS_BSOD",
"OS_CRASH",
"SYSTEM_ERROR_THERMAL",
"UNKNOWN"
],
"filter":"",
"case":{
"customer": 0,
"company": 0,
"category": 0,
"ci": 0,
"itemType": "",
"project": 0,
"service": 0,
"reason": 0,
"sla": 0,
"state": [
{
"id": 0,
"value": "",
"commentary": ""
}
],
"urgency": [
{
"id": 0,
"value": ""
}
],
"additionalFields": [
{
"fieldId": 0,
"values": [
""
]
}
]
}
}
],
"tenantIds":[
""
],
"companies": [
{
"id": 0,
"tenantId": ""
}
],
"uniqueTenant":""
}