In the information view of the AEMM Starter Console, you will be able to display Actions (Commands). The actions correspond to commands that are sent to the device so that it in turn executes them and reports the result to the Aranda ENTERPRISE MOBILE MANNAGEMENT AEMM server.
The available actions change according to the device platform, namely:
Android
| Functions | Detail |
|---|---|
| Remote control | See Description Remote control. |
| Direct Boot | See Description Direct Boot. |
Remote control
1. Request a remote control session on the device from the AEMM console.
2. This action arrives on the device and prompts the user to enable the Accessibility service.
3. Enable the Accessibility Service to grant Full Remote Control.
4. Click the Start Now button.
5. By initiating the remote control from the AEMM console, you will be able to have full control of the device.
6. In the AEMM console you can modify two settings in the Settings, Mobile, Remote Support section, where you will have the following options to request the remote control:
- Request confirmation on mobile device before signing in.
- Request password on mobile device before logging in.
7. The command arrives on the device and asks for confirmation before starting the remote control session.
8. On the device you will be able to display a Token to enter it on the console and perform the remote control.
9. Enter the Token in the AEMM console to perform the remote control.
10. Remote control has started on the device.
11. The request to enable access is different on Samsung devices with generic AEMM Agent; First enter the Installed Applications section, like this:
12. Log in to Aranda AEMM
13. Click the swipe button to enable accessibility.
14. Click Allow to grant full control of the phone to AEMM.
15. Click OK.
16. Click Start Now to start the remote.
17. Remote control has started on the device.
Case for Samsung Devices in Accessibility
18. If accessibility is blocked as shown in the following image, please note the following considerations:
19. Under System Settings, select the Applications option and search for the ArandaEMM app.
20. In the top menu, in the policy information, select the three dots….
21. Click on the Allow restricted settings option.
22. Return to the Accessibility option and repeat steps 12 through 15 to start the remote.
Direct Boot Mode Management
The administrator can run in Direct Boot certain actions to manage remotely so that they are executed after the first reboot.
Available Stocks
In this mode, the following commands can be executed:
- Unpairing the device.
- Wipe (remote data erase).
- Password reset (if you have password change configured from the policy, you must comply with these settings).
Below you can see an image of the actions
| Direct Boot Mode Commands | |
|---|---|
 |
 |
How to activate Direct Boot mode
1. Restart the device: The device must have a recent reboot process.
2. Validate the status of the mode Direct Boot:
- From the console, send a test command; The administrator must send a test command (other than management in Direct Boot mode), such as a text message.
- Navigate to the Activities section in the console: the command should be displayed as “Sent” and “Received”, but “Not executed”. This confirms that Direct Boot mode is active.
3.Execute management action: Once the status is confirmed, send the final command in direct boot mode (Unlink, Wipe or Reset Password). The system will send it and it will run successfully. If you have other queued commands, they will be processed after the device is unlocked.