(urlBase)/webhooks/99007/asms

This action will allow the Incidents to be updated on the ServiceNow platform.

To configure and register the EndPoint AIC Consider the following steps:

1. Log in to Aranda Service Management Administrator

2. In the Service Desk menu, go to the ASMS and select the Rules where you can create and configure the type of action and condition that you will use for Service Desk to execute the rule; It is required to select the type of case and the corresponding model that was managed in the configuration file.

3. On the Actions tab, select the type of action, Invoke webhook, from the list of actions and register the endpoint exposed by AIC

4. In the webhook configuration options, add the AIC integration url with ServiceNow see and the JSON in the Body tab, it is recommended to use the Item Templates » Item Identifier for the creation of the bodysuit.

NOTE: change the Content-Type from the request to “application/json” as indicated in the image.

5. In the header tab add a header with the key “X-Authorization” and in VALUE add the token generated on the AIC platform as follows: “Bearer {token AIC}” (Create AIC Token)

Option 2: Invoke web service (deprecated)

ENDPOINT AIC

webhooks/99007/asdk

This action will allow the Incidents to be updated on the ServiceNow platform.

To configure and register the EndPoint AIC Follow these steps:

1. Log in to Aranda Service Management Administrator

2. In the rules section found in the Service Desk menu, create and configure the type of action and condition that you will use for ASMS to execute the rule.

   

3. In the Actions tab you can select the type of action, you must choose the action Invoke web service from the list of actions AND register the endpoint exposed by AIC