Default configuration file
The first time you go into the integration settings, you’ll find a pre-loaded JSON file that doubles as the initial template. This file is ready to be configured according to your environment.
Once you save the settings, the stored file will replace the initial template. From that point on, every time you re-enter the settings you will see the file you previously saved, and not the pre-loaded template.
Note: The preloaded file must be configured before the integration can work properly. This file is an initial help and does not represent the final configuration of the integration.
Configuration File
{
"urgency": [
{
"table": "",
"mapping": [
{
"value": "",
"id": 0
}
],
"field": ""
}
],
"impact": [
{
"table": "",
"mapping": [
{
"value": "",
"id": 0
}
],
"field": ""
}
],
"case": [
{
"table": "",
"externalIdField": "",
"definition": {
"itemType": "",
"service": {
"type": "",
"searchBy": "",
"key": ""
},
"project": {
"type": "",
"searchBy": "",
"key": ""
},
"category": {
"type": "",
"searchBy": "",
"key": ""
},
"typeRegister": {
"type": "",
"searchBy": "",
"defaultValue": {
"id": 0,
"value": ""
},
"onError": [
{
"action": "",
"message": ""
}
],
"key": ""
},
"applicant": {
"type": "",
"searchBy": "",
"defaultValue": {
"id": 0,
"value": ""
},
"onError": [
{
"action": "",
"message": ""
}
],
"key": ""
},
"responsibleGroup": {
"type": "",
"searchBy": "",
"defaultValue": {
"id": 0,
"value": ""
},
"onError": [
{
"action": "",
"message": ""
}
],
"key": ""
},
"responsible": {
"type": "",
"searchBy": "",
"defaultValue": {
"id": 0,
"value": ""
},
"onError": [
{
"action": "",
"message": ""
}
],
"key": ""
},
"providers": {
"type": "",
"searchBy": "",
"defaultValue": {
"id": 0,
"value": ""
},
"onError": [
{
"action": "",
"message": ""
}
],
"key": ""
},
"organizationalArea": {
"type": "",
"searchBy": "",
"defaultValue": {
"id": 0,
"value": ""
},
"onError": [
{
"action": "",
"message": ""
}
],
"key": ""
}
}
}
],
"model": [
{
"id": 0,
"state": [
{
"value": "",
"id": 0,
"commentary": {
"Key": "",
"value": ""
}
}
],
"additionalFields": [
{
"id": 0,
"field": {
"type": "",
"key": "",
"SearchBy": ""
},
"mapping": [
{
"id": 0,
"value": ""
}
]
}
]
}
],
"typeRegister": [
{
"value": "",
"reference": "",
"id": 0
}
],
"service": [
{
"value": "",
"reference": "",
"id": 0
}
],
"project": [
{
"value": "",
"reference": "",
"id": 1
}
],
"category": [
{
"value": "",
"reference": "",
"id": 0
}
],
"applicant": [
{
"value": "",
"reference": "",
"id": 0
}
],
"responsibleGroup": [
{
"value": "",
"reference": "",
"id": 0
}
],
"responsible": [
{
"value": "",
"reference": "",
"id": 0
}
]
}