Register the configuration file
After registering the credentials in the Aranda Integration Center (AIC) The next step is to register the configuration file, which are described below:
The configuration file is based on the following conceptual model:
Where:
| Mappers | Represents the relationship between HP TechPulse incidents and cases that will be created in Aranda Service Desk V8 (ASDK). | |
| Subtypes: | It corresponds to the HP TechPulse incident subtype. | See more. |
| Filter: | Represents an incident search filter for their respective upload to the Aranda Service Desk V8 Platform (ASDK) from HP TechPulse. | See more |
| tenantIds: | Represents the unique user, business, and device identifiers managed by HP TechPulse, which are related to the incident. | See more. |
| Case: | Corresponds to the information of the type of case that you created in Aranda Service Desk V8 (ASDK). | See more. |
| Companies: | It represents a relationship between companies and tenants**. | See more. |
| uniqueTenant: | Represents unique TenantId related to incidents of a type. | See more. |
Below you can download the json structure that will be used throughout the documentation.