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    Model

    Relationship of additional states and fields to ServiceNow class properties

    This section indicates the relationship of the states between the platforms and the additional fields according to the configuration of the platforms

    {
  "model": [
    {
      "id": 0,
      "state": [
        {
          "value": "",
          "id": 0,
          "commentary": {
            "Key": "",
            "value": ""
          }
        }
      ],
      "additionalFields": [
        {
          "id": 0,
          "field": {
            "type": "",
            "key": "",
            "SearchBy": ""
          },
          "mapping": [
            {
              "id": 0,
              "value": ""
            }
          ]
        }
      ]
    }
  ]
}

    Properties
    The following is a description of the properties of the above json

    Properties Description  
    Id Model identifier in ASMS  
    state Relationship of ASMS and ServiceNow status values See
    additionalFields Relationship of the additional fields between ASMS and ServiceNow See


    Relación de los estados

    To relate the states, the integration provides the following json schema:

    {
  "value": "",
  "id": 0,
  "commentary": {
    "value": "",
    "Key": ""
  }
}

    The following is a description of the internal properties of the state object

    Properties Description
    value ServiceNow status identifier (sys_id if it is a “Reference” type field or value if it is a “Choice” type field) ServiceNow Properties
    Id Status Identifier in ASMS
    commentary Relates the solution field to the change of state in ASMS, where “key” is the identifier of the field in ServiceNow and “value” is the value to be added in these fields


    EXAMPLE: ASMS/ServiceNow Status Ratio

    To create the list of states, follow the instructions below:

    1. Get the IDs of ASMS states.
    2. Get sys_id or value from ServiceNow statuses.
    3. Assign the following status equivalence:
    4. The property commentary (Represents the “Case Solution”), relates to an equivalent field “close_notes” on ServiceNow.
    Status in ServiceNow State in Aranda ID STATE ARANDA VALUE STATE SERVICENOW
    New NEW 1 value_new
    Closed CLOSED 13 value_closed
    • Type the ID STATE ARANDA On Property “id” and the VALUE STATE SERVICENOW of its equivalent taken from the CMDB de ServiceNow On Property value:
          [
        {
          "id": 1,
          "value": "value_new",
          "commentary": {
            "Key": "close_notes"
          }
        },
        {
          "id": 13,
          "value": "value_closed",
          "commentary": {
            "Key": "close_notes"
          }
        }
      ]


    Relación entre los campos adicionales y los campos de las clases de ServiceNow


    Below is an informative image of how the additional fields might look on the ASMS platform, grouped into the additional information segment


    ⚐ Note: Additional fields are created according to the customer’s needs, this image is only representative.



    additionalFields internal properties

    {
  "id": 0,
  "field": {
    "type": "",
    "key": "",
    "SearchBy": ""
  },
  "mapping": [
    {
      "id": 0,
      "value": ""
    }
  ]
}

    The following is a description of the internal properties of the additionalFields object

    Properties Description  
    Id Additional field identifier in ASMS  
    field ServiceNow Field Information, Learn More see
    mapping The relationship between ASMS and ServiceNow field values, where “id” is the identifier in ASMS and “value” is the identifier in ServiceNow (sys_id if it is a “Reference” type field or value if it is a “Choice” type field)  


    Listado de los tipos de campo adicionales soportados
    Listado de relación entre los tipos de campos de las plataformas:

    ASMS Field ID in ServiceNow Field Name/Label in ServiceNow
    Short Text String String
    Paragraph String String
    True or False true/false True/False
    Date glide_date Date
    Date and Time glide_date_time, calendar_date_time Date/Time, Calendar Date/Time
    Numeric Integer, Longint Integer, Long
    Decimal decimal Decimal
    List choice, glide_list, reference Choice, List, Reference
    Catalog (List) reference, choice Choice, Reference
    Currency currency, price Currency, Price
    Link URL URL
    Time glide_utc_time UTC Time


    ⚐ Note: Associating 2 different fields to those listed in the previous table results in a runtime error***


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