Webhook ServiceNow
Method: POST
Url: /webhooks/99007/servicenow/{table}/{id}
Description: Reports a case change in ServiceNow
Headlines
| Name | Description |
|---|---|
| X-Authorization | JWT Token for Authorization. Must be in the format: Bearer token |
Parameters
| Name | Guy | Description |
|---|---|---|
| table | String | incident, problem, change_request |
| Id | String | sys_id of the case in ServiceNow |
Message Body
| Name | Guy | Description |
|---|---|---|
| Description | String | (Optional) Description text. Used in case you need to customize the original ServiceNow description. |
Example:
{
"description": "string"
}
Answer
| Name | Guy | Description |
|---|---|---|
| Id | Int | Internal case identifier |
| idByProject | String | Case Project Identifier |
Example:
{
"id": int,
"idByProject": "string",
}
Error Codes
| Code | Description |
|---|---|
| AIC90007_0010 | Field ‘{0}’ required, definition ‘{1}’ |
| AIC90007_0011 | Field ‘{0}’ required |
| AIC90007_0012 | Field ‘{0}’ NO required |
| AIC90007_0013 | Field ‘{0}’ requires property ‘{1}’ |
| AIC90007_0014 | Requires a mapping type of type ‘Mapping’ |
| AIC90007_004 | Unauthorized |
| AIC90007_005 | Configuration empty |
| AIC90007_006 | Required fields |
| AIC90007_007 | Table {0} already assigned |
| AIC90007_008 | ItemType {0} already assigned |
| AIC90007_009 | Field definition ‘{0}’ requires data matching, add property ‘{0}’ |
| AIC90007-001 | Unrecognized table |
| AIC90007-002 | Invalid mapping {0} required fields ‘{1}’, ‘{2}’, ‘{3}’ |
| AIC90007-003 | Invalid item type {0} |
| AIC90007-100 | It was not possible to connect to the system (connection error) |
| AIC90007-200 | An error occurred while updating information in ASMS |
| AIC90007-300 | An error occurred while updating information in ServiceNow |
| AIC90007-999 | Unknown error |