1. With the help of a Aranda Service Management (ASMS) Get the IDs of the values for the property Urgency required for integration; as described in the Register urgency.

2. The property Urgency will relate to the Urgency ASMS domain, to view the property information in ServiceNow you must right-click on the name and select “Show” to display this dialog box.

3. Look for property values Urgency in the entity “Choice” as shown in the image:

4. Match the values of Urgency of ServiceNow with the ID of the property Urgency ASMS script, as shown below:

5. Write the relationship on the property urgency of the configuration file as follows:

{
  "urgency": [
    {
      "table": "",
      "mapping": [
        {
          "value": "1",
          "id": 6
        },
        {
          "value": "2",
          "id": 5
        },
        {
          "value": "3",
          "id": 4
        }
      ],
      "field": ""
    }
  ]
}

6. On the property table type the name of the ServiceNow table (incident, problem, change_request) where the cases will be taken, in the upper left you can see that for this example we are working with a incident

{
  "urgency": [
    {
      "table": "incident",
      "mapping": [
        {
          "value": "1",
          "id": 6
        },
        {
          "value": "2",
          "id": 5
        },
        {
          "value": "3",
          "id": 4
        }
      ],
      "field": ""
    }
  ]
}

7. On the property field Type the name of the field Urgency in ServiceNow, as follows:

{
  "urgency": [
    {
      "table": "incident",
      "mapping": [
        {
          "value": "1",
          "id": 6
        },
        {
          "value": "2",
          "id": 5
        },
        {
          "value": "3",
          "id": 4
        }
      ],
      "field": "urgency"
    }
  ]
}

↩ Return

Continue: Register the “impact” property (step 2) ↪