Urgency field
This field is part of the basic fields
{
"urgency": [
{
"table": "",
"mapping": [
{
"value": "",
"id": 0
},
{
"value": "",
"id": 0
},
{
"value": "",
"id": 0
}
],
"field": "urgency"
}
]
}
Properties: Information on the properties used in the previous json.
| Properties | Description |
|---|---|
| table | Table referenced in ServiceNow, supported tables are incident, problem, and change_request |
| mapping | Relationship between the list id of the urgency field in ASMS and the value of the urgency field list in ServiceNow, where “id” is the identifier in ASMS and “value” is the identifier in ServiceNow |
| field | Field ID in ServiceNow |
Note: In case the field is of reference type the value to enter must be a sys_id or in case it is of choice type it must be the value of the list in serviceNow.
urgency ASMS Reference image of the creation form where the “Urgency” field can be seen
