The structure of the “responsible” object is described below
{
"responsible": [
{
"value": "",
"reference": "",
"id": 0
}
]
}
reference image in ASMS, in the image you can see the Responsible field
| properties | description |
|---|---|
| value | Identifier (sys_id or value) of the controller in the ServiceNow CMDB |
| Reference | Unique identifier to create a relationship between the objects typeRegister, service, project, category, applicant, responsibleGroup, responsible, ci, company, client, providers, and organizationalArea if the mapping type is “Mapper” or “Value” |
| Id | ASMS Manager ID |
EXAMPLE: Relationship of the person in charge in Aranda CMDB / ServiceNow CMDB
To create the list of states, follow the instructions below:
- Get the IDs of the managers of the Aranda CMDB.
- Get sys_id or value from ServiceNow managers.
-
Assign the following status equivalence:
Responsable at ServiceNow Responsable at Aranda ID of the person in charge Aranda Sys_id of the ServiceNow manager Responsible 1 Responsible 1 1 sys_id_item1 Responsible 2 Responsible 2 13 sys_id_item2
- Type the ID of the person in charge Aranda On Property “id” and the Sys_id of the ServiceNow manager of its equivalent taken from the CMDB de ServiceNow On Property value
{
"responsible": [
{
"id": 1,
"value": "sys_id_item1"
},
{
"id": 13,
"value": "sys_id_item2"
}
]
}