The structure of the “responsible” object is described below
{
"responsible": [
{
"value": "",
"reference": "",
"id": 0
}
]
}
reference image in ASMS, in the image you can see the Responsible field
| propiedades | descripción |
|---|---|
| value | Identificador (sys_id o value) del responsable en la CMDB de ServiceNow |
| reference | Identificador único para crear una relación entre los objetos typeRegister, service, project, category, applicant, responsibleGroup, responsible, ci, company, client, providers y organizationalArea si el tipo de mapeo es “Mapper” o “Value” |
| id | Id del responsable en ASMS |
EJEMPLO: Relación del responsable en CMDB de Aranda / CMDB de ServiceNow To create the list of states, follow the instructions below:
- Get the IDs of the managers of the Aranda CMDB.
- Get sys_id or value from ServiceNow managers.
- Assign the following status equivalence:
| Responsable at ServiceNow | Responsable at Aranda | ID of the person in charge Aranda | Sys_id of the ServiceNow manager |
|---|---|---|---|
| Responsible 1 | Responsible 1 | 1 | sys_id_item1 |
| Responsible 2 | Responsible 2 | 13 | sys_id_item2 |
- Type the ID of the person in charge Aranda On Property “id” and the Sys_id of the ServiceNow manager of its equivalent taken from the CMDB de ServiceNow On Property value
{
"responsible": [
{
"id": 1,
"value": "sys_id_item1"
},
{
"id": 13,
"value": "sys_id_item2"
}
]
}