Relationship between ASDK V8 cases and HP TechPulse incidents
The property case determines the relationship between HP TechPulse incidents and ASDK V8 cases.
The configuration file has the following structure:
{
"mappers": [
{
"case": {
"additionalFields": [
{
"fieldId": 0,
"values": [
""
]
}
],
"caseType": 0,
"category": 0,
"company": 0,
"group": 0,
"project": 0,
"registryType": 0,
"service": 0,
"sla": 0,
"state": [
{
"name": "",
"value": 0,
"commentary": ""
}
],
"urgency": [
{
"name": "",
"value": 0
}
]
},
"subtypes": [
""
],
"filter": "",
"tenantIds": [
""
]
}
]
}
Where:
| Case Type (caseType) | Represents the ID of the case type that will be created in ASDK V8. |
| Project | Represents the project ID of ASDK V8. |
| Service | Represents the service ID of ASDK V8. |
| Category | Represents the category ID of ASDK V8. |
| Group | Represents the ASDK V8 Group ID |
| Record Type (registryType) | Represents the ID of the record type in ASDK V8. |
| Company | Represents the company ID of ASDK V8. |
| SLA (SLA) | Represents the SLA ID of ASDK V8. |
| Represents the additional fields of ASDK V8 cases See more |
Relationship between ASDK V8 and HP TechPulse states
- state: This property relates the states between ASDK V8 and HP TechPulse.
- HP TechPulse provides the following statuses:
| State | Key status |
|---|---|
| New | NEW |
| Investigating | INVESTIGATING |
| Fix in progress | FIX_IN_PROGRESS |
| A waiting customer | AWAITING_CUSTOMER |
| Fixed | FIXED |
| Dismissed | DISMISSED |
- Take the following equivalence of states as an example
| HP TechPulse Status | ASDK Status | ID STATE ASDK |
|---|---|---|
| NEW | NEW | 1 |
| FIXED | CLOSED | 13 |
- Type the Key Status On Property “name” and the Id of its equivalent taken from Aranda Service Desk V8 (ASDK) On Property value
[
{
"name":"NEW",
"value":1
},
{
"name":"FIXED",
"value":13,
"commentary":"caso cerrado"
}
]
- The property “Commentary” of state, corresponds to the solution of the case.
Relationship between ASDK V8 Urgency and HP TechPulse Priority
- urgency: This property represents the relationship between ASDK V8 Urgency and HP TechPulse Priority.
HP TechPulse provides the “priority” and its equivalent with ASDK V8 is “urgency”.
HP TechPulse provides the following priorities:
| Priority | Key priority |
|---|---|
| Unassigned | NOT_ASSIGNED |
| Critical | CRITICAL |
| High | HIGH |
| Medium | MEDIUM |
| Low | LOW |
- Take the following equivalence as an example:
| HP TechPulse Priority | ASDK V8 | ID URGENCY ASDK |
|---|---|---|
| CRITICAL | CRITICAL | 4 |
| HIGH | HIGH | 3 |
| LOW | LOW | 2 |
| MEDIUM | LOW | 2 |
| NOT_ASSIGNED | -1 | -1 |
- Type the HP TechPulse Priority On Property “name” and the ID URGENCY ASDK of its equivalent taken from Aranda Service Desk V8 (ASDK) On Property value
{
"urgency": [
{
"name": "CRITICAL",
"value": 4
},
{
"name": "HIGH",
"value": 3
},
{
"name": "LOW",
"value": 2
},
{
"name": "MEDIUM",
"value": 2
},
{
"name": "NOT_ASSIGNED",
"value": -1
}
]
}
- The IDs required by the configuration must be requested from the Administrator of Aranda Service Desk (ASDK V8)