Register the configuration file
After registering the credentials in the Aranda Integration Center (AIC) The next step is to register the configuration file, which is described below:
The configuration file is based on the following conceptual model:
Where:
| Mappers | Represents the relationship between HP TechPulse incidents and cases to be created in Aranda Service Management (ASMS) | |
| Subtypes: | It corresponds to the sub-type of the incident. | See more |
| Filter: | Represents an incident search filter for their respective upload to the Aranda Service Management (ASMS) since HP TechPulse | See more |
| tenantIds: | Represents the unique user, business, and device identifiers managed by HP TechPulse, which are related to the incident. | See more |
| Case: | Corresponds to the information of the type of case that you created in Aranda Service Management (ASMS). | See more |
| Companies: | It represents a relationship between companies and tenants**. | See more |
| Cis: | Registration of values required for the creation of CI’s. | See more |
| uniqueTenant: | Represents unique TenantId related to incidents of a type. | See more |
Below you can download the json structure that will be used throughout the documentation.