On the property responsible the “Responsible” associated with the IC in the CMDB of Aranda with the “Assigned to” in the ServiceNow CMDB.
The structure of the object “responsible” is described below;
{
"responsible": [
{
"reference": "",
"mapping": [
{
"value": "",
"id": 0
}
]
}
]
}
Where:
| properties | description |
|---|---|
| Reference | It corresponds to the name/alias (a pseudoname given to the ServiceNow class) of the ServiceNow class with which we will relate the category of the Aranda CI |
| mapping | It represents the relationship of the “Responsible/Assigned to” |
mapping
{
"id": "",
"value": ""
}
A continuación se describen las propiedades id, value que son utilizadas dentro de la definición mapping (relación de valores)
| Properties | Description |
|---|---|
| Id | Identifier of the “Responsible” in the CMDB of Aranda |
| value | Identifier (sys_id or value) of the “Assigned To” in the ServiceNow CMDB |
EXAMPLE: Relationship of **“Responsible/Assigned to” in Aranda CMDB / ServiceNow CMDB**
To create the relationship of the “Responsible/Assigned to” Follow the instructions below:
- Get the IDs of the “Responsible/Assigned to” of the CMDB of Aranda.
- Get the sys_id or value of the “Responsible/Assigned to” of the ServiceNow CMDB.
-
Assign the following equivalence of the “Responsible/Assigned to”:
“Assigned to” in ServiceNow Managers in Aranda ID RESPONSIBLE ARANDA SYS_ID ASSIGNED TO SERVICENOW Specialist 1 Specialist to 1 sys_id_item1 Specialist 2 Specialist b 13 sys_id_item2
- Type the ID RESPONSIBLE ARANDA On Property “id” and the SYS_ID ASSIGNED TO SERVICENOW of its equivalent taken from the CMDB de ServiceNow On Property value
{
"responsible": [
{
"id": 1,
"value": "sys_id_item1"
},
{
"id": 13,
"value": "sys_id_item2"
}
]
}