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    Responsible/Assignee To

    On the property responsible the “Responsible” associated with the IC in the CMDB of Aranda with the “Assigned to” in the ServiceNow CMDB.

    The structure of the object “responsible” is described below;

    {
      "responsible": [
        {
          "reference": "",
          "mapping": [
            {
              "value": "",
              "id": 0
            }
          ]
        }
      ]
    }
    

    Where:

    properties description
    Reference It corresponds to the name/alias (a pseudoname given to the ServiceNow class) of the ServiceNow class with which we will relate the category of the Aranda CI
    mapping It represents the relationship of the “Responsible/Assigned to”

    mapping

    {
      "id": "",
      "value": ""
    }
    

    The following describes the id, value properties that are used within the definition mapping (list of values)

    Properties Description
    Id Identifier of the “Responsible” in the CMDB of Aranda
    value Identifier (sys_id or value) of the “Assigned To” in the ServiceNow CMDB

    EXAMPLE: Relationship of **“Responsible/Assigned to” in Aranda CMDB / ServiceNow CMDB**

    To create the relationship of the “Responsible/Assigned to” Follow the instructions below:

    1. Get the IDs of the “Responsible/Assigned to” of the CMDB of Aranda.
    2. Get the sys_id or value of the “Responsible/Assigned to” of the ServiceNow CMDB.
    3. Assign the following equivalence of the “Responsible/Assigned to”:
    “Assigned to” in ServiceNow Managers in Aranda ID RESPONSIBLE ARANDA SYS_ID ASSIGNED TO SERVICENOW
    Specialist 1 Specialist to 1 sys_id_item1
    Specialist 2 Specialist b 13 sys_id_item2
    • Type the ID RESPONSIBLE ARANDA On Property “id” and the SYS_ID ASSIGNED TO SERVICENOW of its equivalent taken from the CMDB de ServiceNow On Property value
    {
      "responsible": [
        {
          "id": 1,
          "value": "sys_id_item1"
        },
        {
          "id": 13,
          "value": "sys_id_item2"
        }
      ]
    }
    

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