In the previous section, we related the properties of the cases in ASMS to the properties of Jira and assigned a Mapping type (how the values are obtained):
| Property in ASMS | Ownership in Jira Server | Mapping Type |
|---|---|---|
| subject | Summary | FieldValue |
| Description | Description | FieldValue |
| state | state * | - |
| responsible | assignee | Mapper |
| typeRegister | customfield_10123 | Mapper |
| responsibleGroup | customfield_10119 | FieldValue |
| client | customfield_10120 | Mapper |
| Company | customfield_10121 | Mapper |
| applicant | customfield_10122 | FieldValue |
For the “Mapper and Value” Value Association types, you need to create an association and/or value relationship as follows:
| Property in ASMS | Ownership in Jira Server | Mapping Type |
|---|---|---|
| responsible | assignee | Mapper |
| typeRegister | customfield_10123 | Mapper |
| client | customfield_10120 | Mapper |
| Company | customfield_10121 | Mapper |
Relationship and/or partnership for ownership “responsible”
1. Search Jira Server for the values for the property “assignee”, Jira Server users.
2. With the help of a Aranda Service Management (ASMS) Get the IDs of the values for the property “responsible”.
3. Match the values of assignee of Jira Server with the ID of the property responsible ASMS script, as shown below:
| Jira Server field | Campo responsable at ASMS | ID responsible ASMS | VALUE field Jira Server | |
|---|---|---|---|---|
| Assignee | responsible | 314 | 71202027ac3f86 | |
| Assignee | responsible | 315 | 71256427bc3B45 |
4. Type the values in the “responsible” In the configuration file:
5. On the property “reference” in the configuration file type the “key” that I register in The previous section:
{
"responsible": [
{
"reference": "project 1",
"Id": 314,
"Value": "71202027ac3f86"
},
{
"reference": "project 1",
"Id": 315,
"Value": "71256427bc3B45"
}
]
}
Relationship and/or partnership for ownership “typeRegister”
1. Search Jira Server for values for properties “customfield_10123”, Jira Server Properties.
2. With the help of a Aranda Service Management (ASMS) Get the IDs of the values for the property “typeRegister”.
3. Match the values of customfield_10123 of Jira Server with the ID of the property typeRegister ASMS script, as shown below:
4. Match the values of customfield_10123 of Jira Server with the ID of the property Record Type ASMS script, as shown below:
| Jira Server field | ASMS Record Type | ID ASMS Record Type | VALUE field Jira Server |
|---|---|---|---|
| Chat | chat | 45 | chat |
| 46 | |||
| Phone | phone | 47 | phone |
| Self-service | Self-service | 48 | Self-service |
| Virtual Agent | virtual_agent | 49 | virtual_agent |
5. On the property “reference” in the configuration file type the “key” that I register in The previous section:
6. Type the values in the “typeRegister” In the configuration file:
{
"typeRegister": [
{
"value": "chat",
"reference": "project 1",
"id": 45
},
{
"value": "email",
"reference": "project 1",
"id": 46
},
{
"value": "phone",
"reference": "project 1",
"id": 47
},
{
"value": "self-service",
"reference": "project 1",
"id": 48
},
{
"value": "virtual_agent",
"reference": "project 1",
"id": 49
}
]
}
Relationship and/or partnership for ownership “client”
1. Search Jira Server for values for properties “customfield_10120”, Jira Server Properties.
2. With the help of a Aranda Service Management (ASMS) Get the IDs of the values for the property “client”.
3. Match the values of customfield_10120 of Jira Server with the ID of the property client ASMS script, as shown below:
4. Match the values of customfield_10120 of Jira Server with the ID of the property client ASMS script, as shown below:
| Jira Server field | Client ASMS | Id Client ASMS | VALUE Jira Server Field |
| Customer 3 | Client 3 | 3 | Customer 3 |
| Customer 4 | Client 4 | 12 | Customer 4 |
5. On the property “reference” in the configuration file type the “key” that I register in The previous section:
6. Type the values in the “client” from the configuration file:
{
"client": [
{
"reference": "project 1",
"Id": 3,
"Value": "cliente 3"
},
{
"reference": "project 1",
"Id": 12,
"Value": "cliente 4"
}
]
}
Relationship and/or partnership for ownership “company”
1. Search Jira Server for values for properties “customfield_10121”, Jira Server Properties.
2. With the help of a Aranda Service Management (ASMS) Get the IDs of the values for the property “company”.
3. Match the values of customfield_10121 of Jira Server with the ID of the property Company ASMS script, as shown below:
4. Match the values of customfield_10121 of Jira Server with the ID of the property Company ASMS script, as shown below:
| Jira Server field | Company ASMS | Id Company ASMS | VALUE Jira Server Field |
|---|---|---|---|
| DT Company | DT Company | 2 | DT Company |
| Company 2 | Company 2 | 4 | Company 2 |
5. On the property “reference” in the configuration file type the “key” that I register in The previous section:
6. Type the values in the “company” from the configuration file:
{
"company": [
{
"reference": "project 1",
"Id": 2,
"Value": "compañía dt"
},
{
"reference": "project 1",
"Id": 4,
"Value": "company 2"
}
]
}
Integrating the Value List into the Configuration File
1. One of the properties created above, this part of the json is located at the root of the configuration json:
{
{
"responsible": [
{
"reference": "project 1",
"Id": 314,
"Value": "71202027ac3f86"
},
{
"reference": "project 1",
"Id": 315,
"Value": "71256427bc3B45"
}
],
"typeRegister": [
{
"value": "chat",
"reference": "project 1",
"id": 45
},
{
"value": "email",
"reference": "project 1",
"id": 46
},
{
"value": "phone",
"reference": "project 1",
"id": 47
},
{
"value": "self-service",
"reference": "project 1",
"id": 48
},
{
"value": "virtual_agent",
"reference": "project 1",
"id": 49
}
],
"client": [
{
"reference": "project 1",
"Id": 3,
"Value": "cliente 3"
},
{
"reference": "project 1",
"Id": 12,
"Value": "cliente 4"
}
],
"company": [
{
"reference": "project 1",
"Id": 2,
"Value": "compañía dt"
},
{
"reference": "project 1",
"Id": 4,
"Value": "company 2"
}
]
}
}
Continue: Register the “model” property (step 4) ↪