The structure of the client object is described below
{
"client": [
{
"value": "",
"reference": "",
"id": 0
}
]
}
reference image in ASMS, in the image you can see the Customer field
| properties | description |
|---|---|
| value | Customer identifier (sys_id or value) in the ServiceNow CMDB |
| Reference | Unique identifier to create a relationship between the objects typeRegister, service, project, category, applicant, responsibleGroup, responsible, ci, company, client, providers, and organizationalArea if the mapping type is “Mapper” or “Value” |
| Id | Client ID in ASMS |
EXAMPLE: Customer relationship in Aranda CMDB / ServiceNow CMDB
To create the customer relationship, follow the instructions below:
- Get customer IDs from Aranda’s CMDB.
- Get the sys_id or value of ServiceNow customers.
- Assign the following customer equivalence:
| Customer at ServiceNow | Customer in Aranda | Client ID Aranda | ServiceNow Client Sys_id |
|---|---|---|---|
| Client 1 | Client 1 | 1 | sys_id_item1 |
| Customer 2 | Customer 2 | 13 | sys_id_item2 |
- Type the Client ID Aranda On Property “id” and the ServiceNow Client Sys_id of its equivalent taken from the CMDB de ServiceNow On Property value
{
"client": [
{
"id": 1,
"value": "sys_id_item1"
},
{
"id": 13,
"value": "sys_id_item2"
}
]
}