Sub-Types of Hp TechPulse
HP TechPulse classifies incidents into types and subtypes.
The subtypes are listed below:
HP TechPulse APIs recognize subtypes as shown in the column “subtypes”; these values determine the types of incidents that will be searched in Hp TechPulse to create in ASDK V8.
To perform the integration, enter these values as follows:
{
"mappers": [
{
"id": "",
"subtypes": [
"COMPANY_WIDE_BIOS_OUTOFDATE",
"BATTERY_NEEDS_ATTENTION",
"BATTERY_NOT_DETECTED",
"BATTERY_RECALL",
"PERF_CPU",
"COMPANY_WIDE_OS_BSOD",
"COMPANY_WIDE_CRITICAL_DRIVER_OUTOFDATE",
"HDD",
"HDD_PREDICTIVE_FAILURE",
"HDD_SMART_EVENT_FAIL",
"HDD_STORAGE_FULL",
"HP_TECHPULSE_INCIDENT_INTEGRATION",
"HEARTBEAT_FAILURE",
"LICENSING",
"MEMORY",
"PERF_MEMORY",
"OS_BSOD",
"OS_CRASH",
"SYSTEM_ERROR_THERMAL",
"UNKNOWN"
],
"filter": "",
"tenantIds": [
""
],
"case": {
"caseType": 0,
"project": 0,
"service": 0,
"category": 0,
"group": 0,
"registryType": 0,
"state": [
{
"name": "",
"value": 0
}
],
"sla":,
"company":,
"urgency": [
{
"name": "",
"value": 0
}
]
}
}
],
"uniqueTenant": "",
"companies": [
{
"id": 0,
"tenantId": ""
}
]
}