The structure of the “service” object is described below
{
"service": [
{
"value": "",
"reference": "",
"id": 0
}
]
}
reference image in ASMS, in the image you can see the Service field
| properties | description |
|---|---|
| value | Service identifier (sys_id or value) in the ServiceNow CMDB |
| Reference | Unique identifier to create a relationship between the objects typeRegister, service, project, category, applicant, responsibleGroup, responsible, ci, company, client, providers, and organizationalArea if the mapping type is “Mapper” or “Value” |
| Id | Service ID in ASMS |
EXAMPLE: Service relationship in Aranda CMDB / ServiceNow CMDB
To create the list of services, follow the instructions below:
- Get the IDs of the services of the Aranda CMDB.
- Get the sys_id or value of ServiceNow services.
-
Assign the following equivalence of services:
ServiceNow Service Service in Aranda Service ID Aranda ServiceNow Service Sys_id Service 1 Service 1 1 sys_id_item1 Service 2 Service 2 13 sys_id_item2
- Type the Service ID Aranda On Property “id” and the ServiceNow Service Sys_id of its equivalent taken from the CMDB de ServiceNow On Property value
{
"service": [
{
"id": 1,
"value": "sys_id_item1"
},
{
"id": 13,
"value": "sys_id_item2"
}
]
}