Relationship between ASMS cases and HP TechPulse incidents

The property case will determine the type of incident that will be created from the HP TechPulse platform.

The configuration file has the following structure:

{
  "case": {
    "category": 0,
    "ci": 0,
    "itemType": "",
    "project": 0,
    "company": 0,
    "customer": 0,
    "reason": 0,
    "service": 0,
    "applicant": 0,
    "registryType": 0,
    "responsible": 0,
    "group": 0,
    "state": [
      {
        "id": 0,
        "value": "",
        "commentary": ""
      }
    ],
    "urgency": [
      {
        "id": 0,
        "value": ""
      }
    ],
    "additionalFields": [
      {
        "fieldId": 0,
        "values": [
          ""
        ]
      }
    ]
  }
}

Where:

Case Type (itemType)
Project (project)
Service (service)
Category (category)
Company (company)
Applicant (applicant)
Log type (registryType)
Responsible Group (group)
Responsible (responsible)
Ci (CI)
State (state)
Urgency (urgency)
Customer (customer)
Reason for change (reason)
Additional fields (additionalFields) See more
itemType: Type of case to be created can be:
Incidents
Problem
Change
ServiceCall
Release

Relationship between ASMS and HP TechPulse statuses

state: This property relates the states between ASMS and HP TechPulse.

HP TechPulse provides the following statuses:

	State	Key status
	New	NEW
	Investigating	INVESTIGATING
	Fix in progress	FIX_IN_PROGRESS
	A waiting customer	AWAITING_CUSTOMER
	Fixed	FIXED
	Dismissed	DISMISSED

Take the following equivalence of states as an example

HP TechPulse Status	Status in ASMS	ID STATE ASMS
NEW	NEW	1
FIXED	CLOSED	13

Type the Key Status On Property “name” and the Id of its equivalent taken from Aranda Service Management V8 (ASMS) On Property value

     [
        {
           "name":"NEW",
           "value":1
        },
        {
           "name":"FIXED",
           "value":13,
           "commentary":"caso cerrado"
        }
     ]

The property “Commentary” of state, corresponds to the solution of the case.

Relationship Between ASMS Urgency and HP TechPulse Priority

urgency: This property represents the relationship between ASMS Urgency and HP TechPulse Priority.

HP TechPulse provides the “priority” and its equivalent with ASMS is “urgency”.

HP TechPulse provides the following priorities:

Priority	Key priority
Unassigned	NOT_ASSIGNED
Critical	CRITICAL
High	HIGH
Medium	MEDIUM
Low	LOW

Take the following equivalence as an example:

HP TechPulse Priority	ASMS	ID URGENCY ASMS
CRITICAL	CRITICAL	4
HIGH	HIGH	3
LOW	LOW	2

Type the HP TechPulse Priority On Property “name” and the ID URGENCY ASMS of its equivalent taken from Aranda Service Management (ASMS) On Property value

      {
        "urgency": [
          {
            "name": "CRITICAL",
            "value": 4
          },
          {
            "name": "HIGH",
            "value": 3
          },
          {
            "name": "LOW",
            "value": 2
          },
          {
            "name": "MEDIUM",
            "value": 2
          },
          {
            "name": "NOT_ASSIGNED",
            "value": -1
          }
        ]
      }

The IDs required by the configuration must be requested from the Administrator of Aranda Service Management (ASMS)

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