The user with the role of monitor is in charge of controlling the management of work orders, knows the location of the specialists in the field in real time, the tasks assigned and the trips made; it monitors the development of the service and guarantees the satisfaction of the end customer.

The monitor in AFLS has the power to reassign work orders due to the unforeseen absence of the responsible specialist and to evaluate a response action in the event of a connection problem of the specialist in charge.