You can make it easier to find general alerts with the following filters:

Types of Alerts

• Satisfaction: These are the alerts generated by a low survey score by users. Within this category are:
• Survey satisfaction level: When a survey receives a low rating from the customer.
• Results below the expected level: When the results of a satisfaction level report are below the defined limits.

The alert lifecycle moves through three different states:

• New: System-created alerts that have not been validated.
• Reviewed: Alerts that require some type of action from users or monitors.
• Closed: Validated alerts that don’t matter or that have already been reviewed in the operation.

Viewing General Alerts