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    Introduction

    What is Aranda Field Service?

    Aranda Field Service (AFLS) is a tool for the management and solution of work orders, which facilitates the operation of a service, optimizing the processes of automatic or assisted assignment for the fulfillment and effective attention of the field service.

    With AFLS, a company that provides services in the field can offer quality service to its customers in three simple steps:

    • i) Assignment of orders and programming of activities and resources for timely attention
    • ii) coordinated monitoring of the assigned activities and the trips made for the performance of the service
    • iii) Attention in the field to the client’s request in the agreed times with the timely solution of qualified personnel.

    The customer can forget about the operation of their service, the time of attention, the response time and the person in charge since Aranda Field Service will be in charge of automating the service from the allocation of resources to the field attention of the work order, through a powerful assignment engine.

    The AFLS location system will allow you to create a competitive advantage by leveraging geographic information components that assist in automating decision-making, lowering operating costs and improving the efficiency of field workers. In this way, mobility and compliance become strategic elements of Aranda Field Service, thanks to the online synchronization of information.

    Aranda Field Service has an effective alert system that allows you to automatically identify in real time work orders that present new features that prevent the fulfillment of the service within the established times. Such early warnings are key to timely and effective decision-making.

    Aranda Field Service is designed for users and organizations that need to optimize the operation of their services in the field with a timely assignment of cases, improving response times, having real-time access to information, focusing on the service, reducing operating costs, improving the efficiency of specialized personnel and raising the quality of customer service in the designated place.