Check Events
1. To filter and sort the information you want to view for events, go to the Settings view of the ADM Management Console in the ADM from the main menu select the option Event Log and Console Activity.
ADM Event Log: This feature allows events logged in the ADM console to be visible in the Event Log section.
2. You can query the event log by permission, user, or event and export the information.
Remote Control Audit
Log Request
This functionality allows you to request, remotely and from the ADM web console, diagnostic information from the managed devices: logs, local database and diagnostics. The request can be made over three components: ADM Agent, Conserver, and ARC Agent.
Request information from a device or component
1. Enter the Configuration view of the ADM Management Console, in the ADM section select Event Log and then Console Activity, in the top selector, choose the Log Request.
2. In the field Select the module, choose the component you want to get the information about: ADM Agent, Preserve or ARC Agent.
3. In the field Search for device by name, enter or select the device (or Conserver) on which the request will be made.
4. In the field Choose the type of information, select the type of information you want to query. The available options vary according to the module selected (see table below).
5. Click Apply to send the request to the selected device or component.
⚐ Note: When you send the application, it is registered in the list Requests to ADM modules with status In Progress. This process can take several minutes while the agent or the Conserver generates the requested information.
Types of information available by module
| Module | Types of information available |
|---|---|
| ADM Agent | Log Request, Local Database Request, Diagnostic Request |
| Preserve | Log Request, Local Database Request |
| ARC Agent | Log Request, Local Database Request |
Description of the types of information
ADM Agent
- Log Request: corresponds to the logs of the ADM agent installed on the selected device.
- Local Database Request: corresponds to the local database of the ADM agent of the selected device.
- Diagnostic Request: corresponds to the diagnostic logs generated by the ADM agent of the selected device.
Preserve
- Log Request: corresponds to the logs of the Conserver or Conservers registered in the console.
- Local Database Request: corresponds to the database of the selected Conserver.
ARC Agent
- Log Request: corresponds to the logs of the ARC agent installed on the selected device.
- Local Database Request: corresponds to the local ARC agent database of the selected device.
Consultation and download of applications
On the list Requests to ADM modules all requests made are displayed, with the following information: Date of request, Type of module, Name, Type of information, Requesting user and Status.
| State | Description |
|---|---|
| In Progress | The request was sent and the agent or Conserver is generating the requested information. |
| Completed | The information is now available and the download icon is enabled in the registry. |
| Downloaded | State that the record takes after downloading the file. |
1. Locate the record with status in the list Completed.
2. Click the download icon at the end of the row to get the file with the requested information.
3. Once the file is downloaded, the registry status automatically changes to Downloaded.
⚐ Note: The download icon is only enabled when the request status changes to Completed.