1. Enter the Home view of the ADM Management Console and select the module Inventory from the Header menu and from the drop-down list select the Devices.
⚐ Remote Control Configuration: To perform remote control, the following must be previously configured:
- Remote control requires having the Remote Support permission active on the ADM user role.Roles and Permissions.
- The device must be associated with a device group. Groups
- It is required to create a relationship between the device group and the user or user group authorized to perform remote control.Relations
2. Once the above configuration has been made, in the detail view of the selected device you will be able to see the section of available actions that can be exercised on a defined device. Select the action Remote control to take real control over the chosen device.
3. When configuring the action click the Accept.
4. In the browser, the Support session, where you can view device information, open the remote control viewer, and transfer files between devices.