CASE PM-58904-19-201663:

When a customer didn’t have an immediate boss assigned to them at the time of creating a ticket, and the ticket went through an approval process, the system didn’t include the boss even if they were assigned later.

The logic of the system has been adjusted so that when re-entering a state containing a voting process, the current customer information is evaluated again. With this change, if the immediate boss was assigned after the status change, they will now be properly included as part of the approval process.