CASE CHG-28364-19-300647:

Adjustment is made in the Specialist console (ASMSSpecialist) with the functionality of Complementary ticket, now you will have the following behaviors when relating cases:

• If the case has a typical service associated with it External and a relationship is going to be created, when you select relation Son and unfold the values, then NO The complementary relationships will be listed.
• If the specialist is creating a relationship on a case, when you select relationship Father and Choose a Complementary relationship, when you search you will only get the cases whose service Associate SEA internal.