CASE CHG-60193-19-301613, CHG-77221-19-302001:

New smart article search functionality is implemented, available on the specialist’s site during case creation and editing, as well as on the user’s site when generating a new case.

View Smart Article Search Specialist ↪.
View Smart Item Search Client ↪.

⚐ Note: Due to recent modifications to attendee syncs, if you set up the “Intelligent search in the knowledge base”, it is mandatory to delete this setting and perform the synchronization again. In this synchronization, include the “Intelligent search in the knowledge base” and “Automatic categorization by attendee”.